Saturday, March 30, 2019
Reflection Paper on Effective Listening Skills
face Paper on Effective Listening SkillsListening is defined, the minute of audience attentively (Princeton, 2010). Restated, it takes much(prenominal)(prenominal) than simply hearing dialogue auditory sense is an energetic mobilizeing process. It is hearing and concentrating on the verbal as well as the non-verbal. I took the listen quiz (Burley-Allen, 1982). My score was 75. What does this pissed? According to Burley-Allen (1982), a score of 75 is average. I gauge useful auditory sense skills be analogous to the Gestalt style of psychoanalysis. According to Corey (2004), Gestalt therapy is based on the self-reliance that we argon best understood in the mount of our environment. The basic terminus of Gestalt therapy is to contribute a context that ordain enable individuals to increase their consciousness of what they are experiencing and doing. Moment-to-moment awakeness of ones experiencing, together with the almost immediate awareness of ones blocks to s uch experiencing, is seen as the goal of this therapy. As a medical student, Gestalt therapy does non use the terminology of pathology, or normal and abnormal. Instead, individuals are viewed as having the capacity to self-regulate and to develop their traffic with the miscellaneous environments they encounter throughout life (Corey, 2004).Listening is defined, the act of hearing attentively (Princeton, 2010). Restated, it takes more than than simply hearing communication comprehend is an active thought process. It is hearing and concentrating on the verbal as well as the non-verbal. In addition, most of our communication is non-verbal, which includes listening.What did your score say about your listening skills? Were you move by the outcome?I took the listening quiz (Burley-Allen, 1982). My score was 75. What does this mean? According to Burley-Allen (1982), a score of 75 is average. What does this mean? I do non know because, unfortunately, Burley-Allen omitted the expla nation of his four score categories. He did not describe the strengths and weaknesses of each score category. Therefore, this root provide dish up the stay questions from my point of view, instead of Burley-Allens. In addition, I will focus the paper as pertaining to my profession of medicine. I believe this will help me draw a more effective listener because I will be able to learn from my strengths and weaknesses and apply them accordingly.I think effective listening skills are analogous to the Gestalt style of psychoanalysis. According to Corey (2004), Gestalt therapy is based on the assumption that we are best understood in the context of our environment. The basic goal of Gestalt therapy is to provide a context that will enable individuals to increase their awareness of what they are experiencing and doing. Moment-to-moment awareness of ones experiencing, together with the almost immediate awareness of ones blocks to such experiencing, is seen as the goal of this therapy. A s a medical student, Gestalt therapy does not use the language of pathology, or normal and abnormal. Instead, individuals are viewed as having the capacity to self-regulate and todevelop their dealings with the various environments they encounter throughout life (Corey, 2004). I believe this is an invaluable tool as a mendelevium. Listening to affected roles explain their symptoms, being aware of their moment-to-moment experience, will facilitate the therapeutic process and even lead to more accurate diagnosis.What are your strengths and weaknesses when listening to others? How flowerpot you improve your listening skills to modulate your weaknesses? In addition, how move your strengths be utilized and applied to your profession?The listening quiz does not qualify if a listening employment is considered a strength or weakness. Some individuals will define certain listening strengths as weaknesses and vice versa. For example, habit eight states, Form a confuter in your head slice the utterer is talking? (Burley-Allen, 1982). The score for this habit is one point for most of the measure, two points for frequently, iii points for occasion eachy, and four points for almost never. In order to score the maximum four points indeed the answer would be almost never. However, I disagree with Burley-Allens assumption. I think effective listening is to be engaged in the thought process while the speaker is communicating. This includes forming a rebuttal in your head while the speaker is talking. The listener can then adjust the rebuttal accordingly to the speakers suggestions. Forming a rebuttal includes concentrating on the communication (habit 5), learning from the speaker (habit 6), recognizing semantics (habit 7), accomplishing communication (habit 17), think about reactions (habit 19), and etcetera. According to Burley-Allen, some of these habits are considered strengths and some are considered weaknesses. Therefore, the listening quiz shows low interna l validity.The primary act that a physician does with a diligent is listen. During the number one encounter between a physician and patient, the physician will start the communication process by asking, What brings you in today? This question is followed by active listening. During this process, the physician tries to understand the patient and assemble a diagnosis. If pieces of an analysis are missing, then the physician will paraphrase the data and ask additional questions in order to particularize the choices. I believe that active listening is the most important act that a physician can do.In relation to the topics covered therefore far, identify at least three proficiencys that could help you improve your skills.The three techniques that can help improve my skills are (1) resist distractions, (2) summarize in my accept words, and (3) keep an devote mind. The first technique is resisting distractions. The Penguin Dictionary of psychology (2001) defines stereotype as, A s et of relatively fixed, simplistic overgeneralizations about a throng or class of people. Here, negative, unfavorable characteristics are emphasized, although some politics regard plus but biased and inaccurate beliefs as components of a stereotype. It is easy for my mind to become distracted while listening to a speaker. I flow to do this frequently. For example, if a patient comes in who smellings underprivileged, then I tend to stereotype the patients background and struggles. This causes me to ignore important communication from the patient. (Note It is difficult to resist distractions when a patient has a foul aroma and the physician is trying not to vomit.)The second technique I come identified is summarizing. This is a useful tool when applied correctly. However, I tend to assume to know what the patient means and not summarizein my protest words. If I can learn to summarize a patients bilgewater in my own words, then there will be fewer miscommunications. This will lead to a more productive debase-patient relationship.The third technique is to keep an open mind. The Penguin Dictionary of Psychology (2001) defines ethnocentrism as, The tendency to view ones own ethnic group and its social standards the basis for evaluative judgment concerning the practices of others, with the intimation that one views ones own standards as superior. Hence, ethnocentrism connotes a habitual disposition to look with disfavor on the practices of alien groups. I am very judgmental. I consider this habit a strength Burley-Allen scores it opposite as I do (habit 28). Being judgmental allows the listener to form individual(prenominal) thoughts from the speakers message a gestalt of the communication. Habit 28 did not specify if perspicacity was considered positive or negative, so I give it a positive connotation. Our textbook states, Try to understand the emotions or interests that may lurk unavowed beneath a given complaint or statement. Often the soulfulness youre talking with wont be fully aware of them themselves (Hattersley McJannet, 2008). In the context of ethnocentrism and judging negatively, this can be detrimental to effective listening. For me, this is similar to technique one resist distractions. I can be a more effective listener if I keep an open mind and not judge negatively about a patient. (Note It is difficult to keep an open mind if a patient does not have insurance, which is unethical by the physician.)Why is it important to possess strong listening skills in furrow and management?The Website for the California Society for Oriental Medicine lines, The February 19 unfreeze of the Journal of the American Medical Association published a report by the Agency forHealth Care Policy that studied the communication level between primary providers and patients. They found that physicians who listen to their patients and use a friendlier manner during visits might reduce the risk that they will be sued for malpractice. In the randomized controlled study they found that physicians that told their patients what procedure or technique they were doing, or going to do, who elicited opinions and questions from the patient, and were more likely to use humor and laugh, were more often in the group without any malpractice claims. Physicians who spent more time with their patients were also more likely to be in the no claims group (CSOM, 2003). This is invaluable including non-monetarily as a physician. The patient will feel more comfortable and allow the physician to perform examination procedures if the physician first explains the procedure and actively listens to a patients opinion and questions. In addition, I think it is inhering to allow multicultural or multiethnic patients to construct their own understandings of the therapeutic process and to engage in interpretation and other forms of higher-level functioning. This will further facilitate an active process of listening by the patients.I believe sacr ed and confidential communication between physician and patient contain specific phases that can maximize listening efficacy. First, during the initial interview, the physician can begin to establish a collaborative relationship with the patient. It is essential that the interview focus on the patients own wishes and goals. Second, the physician should honor the patients concerns. It can be easy to respond to the activated side of patients feelings the pain or need that motivates them to seek help and enter the hospital. The reactive emotions and resistance of patients manifestation may be helped through effective listening. Third, physicians need to respond to patients questions and suggestions that can only be accomplished through theactive listening process. Responding to the patients feelings, in an open-ended way, will usually produce the most information and rev up the doctor-patient communication. Finally, termination is an important and distinct phase of medicine that ne eds to be negotiated thoughtfully. Ending the relationship will almost always be of spacious significance to patients. It is necessary to listen to a patients closing remarks because this usually suggests the overall quality of care. I believe that all of these phases will contribute to a more effective listening and communicating relationship between doctor and patient.The Penguin Dictionary of Psychology (2001) defines countertransference as the analysts displacement of affect onto the client and the analysts emotional involvement in the therapeutic interaction. This means that all feelings, thoughts, or actions of the physician that involve or influence the doctor-patient communication process are countertransference. This definition suggests that countertransference is a destructive element in medicine however, not all countertransference issues are unconstructive. I believe that through due date and growth, as a professional, combined with a thorough understanding of his/her ethnicity, values, and biases, can enable a physician to effectively identify and manage countertransference to make it productive. Countertransference is a perpetual element in inter individualised processes, and I believe it is inevitable in the doctor-patient relationship.In conclusion, when a physician engages in effective listening, the physician, without sharing it with the patient, has an luck to learn something about him or herself and utilize it for his or her personal maturity and professional growth. The physician needs to be aware of his/her own personal assumptions, values, and biases, and understand the worldview of culturally diverse patients to develop appropriate interventions, strategies, and techniques.